We give you insight into your customer relationships and help you strengthen them.

 

Our Mission

Player Support aspires to be the partner of choice for video game customer service, moderation, and operational consultation. We know what it is like to be on a development team that just wants to make a great game, and we know how to handle your business operations so that you have enough resources for the next big adventure. Having been on both sides of the fence for some of the largest and smallest projects, we can help you plan responsibly, without sacrificing a high-quality relationship with your players and customers.

What We've Achieved

  • Backlog burndown of 1mn tickets over 4 mo. while increasing CSAT by 60%.

  • Saved $22mn (est.) during covid without turning support off.

  • Restructured an internal PS team to deliver more than 2x player value with a workforce reduction of 67%.

  • Designed and led engineering teams to build solutions worth millions.

  • Ensure your money is paying for good service as we regularly manage low-performance out of operations.

  • Prevent bloat with lean, but talented teams and proper use of technology.

  • Proven operational models that save you money, and build long-term value

  • Experience at any size, from startups to massive global corporations.